Frequently Asked Questions

Who do I contact with questions?
Please email info@unfallen.com with any questions.

 

How much does shipping cost?

Shipping within the USA and U.S. territtories :

1 item costs $10

2 items cost $12

3 items cost $13

4 items or more cost $14

Free U.S shipping on orders over $99

 

Shipping to Canada/Mexico:

1 item costs $22

2 items cost $26

3 items cost $35

4 items or more cost $40

$10 shipping to Canada/Mexico on orders over $99

Free shipping to Canada/Mexico on orders over $200

 

International First-Class Shipping:

1 item costs $30*

2 items cost $35*

3 items cost $40*

4 items cost $50*

Free international shipping on orders over $250

 

International Priority Shipping:

1 item costs $45*

2 items cost $50*

3 items cost $55*

4 items or more cost $65*

 

Do you ship to P.O. boxes?

Yes

 

I placed a successful order but why didn’t I receive a confirmation email yet?
If you placed a successful order you should receive confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

 

How long will it take for my order to arrive?
Please allow 1-2 business days for order processing and shipment, and an additional 2-6 business days for delivery within the USA. International orders take 2-3 weeks to arrive for First class orders and 6-15 days for Priority shipping orders. Orders placed over the weekend will not be processed until the following business day.

 

When are particular items released?
Most of our items do not have set release dates. Please sign up for the unfallen newsletter. You will receive email notifications each time we release a new product.

 

Do you guys re-stock your inventory?
Yes will will always work to restock our sold out items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

 

Can I get a refund or make an exchange?
All sales are final, however returns will be honored up to 7 days from when the product was received. Upon return, store credit will be issued, of which shipping costs are not applicable, and no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

 

Where do I ship returns?
You may ship your return to the following address within 7 days of receiving the product:
unfallen Returns
Unfallen P.O box 4527 Fort Lauderdale, fl 33338

Note that the 7 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.

 

My shipping address is different from my billing address, why is my transaction declined?
If the customer’s billing address is not the same as the requested shipping address, the order will not be processed. If you would like to arrange special exceptions please email us at orders@unfallen.com and we will do our best to accommodate you. *We are not responsible for envelopes lost to/from our office.

 

Declined credit card?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.

 

I purchased a unfallen product from another retailer. How do I handle returns?
Unfortunately, we can only accept returns or address customer issues for purchases made through unfallen.com